Manish Dayya, GM, Novotel Goa Shrem Resort

Mr.Manish Dayya, GM - Novotel Goa Shrem ResortAre you looking at moving to other cities?
Accor is the world’s leading hotel operator, present in 92 countries with nearly 3,500 hotels and 160,000. In India, Accor operates a true network with 6 powerful brands underpinned by operational excellence embracing the European heritage. With 20 hotels currently operational and aim at 25 operating hotels by end of 2013. Accor aims to be the leading international hotel operator in India by 2015 with 90 hotels operating and committed. Novotels specifically would be 15-17 by 2015. Currently Novotel Hotels are ready to go live are in Ahmedabad, Pune, Kolkata and Chennai.

Who is your target audience and why?
Novotel is the midscale hotel brand of Accor, Novotel’s consistently high standard of service contributes to the wellbeing of both business and leisure travellers: think spacious, modular-design guestrooms, balanced cuisine available 24/7, excellent meeting facilities, attentive staff, dedicated children’s areas and rejuvenating wellness facilities.
Novotel offers close to 400 hotels and resorts in 60 countries, situated in the center of major international cities from business districts to tourist destinations.

What is the USP of the hotel?
The brand mission is to create a new and valuable midscale hospitality experience by providing emotionally involving and economically efficient concepts. The Brand essence is made of key words: Relaxed (Peaceful, balanced, de stressed), Playful (fun loving, high spirited, light hearted), Imagination (creativity, positive energy) & Heartfelt Service (attentive, warm, and anticipatory). All this reflects at the Novotel Goa Shrem Resort.
Novotel Experience comes to North Goa with a truly Goan spirit, embodied in a 5 star luxury. This is the Flagship property of Novotel Resorts in India. Located m resort is located on the arterial road from Candolim to calangute and is truly an idyllic location for a perfect getaway and is a short drive away from beautiful beaches and popular night spots. One can switch between calm and an active day in Goa with ease.
Novotel Goa Shrem Resort has 85 guest rooms with 4 categories of rooms as well as an accessible room for differently-abled & aged guests.
At Novotel Goa Shrem Resort, Enjoy simple pleasures at The Square, The Bar, Swim up bar.
Family is the heart of our resort design. The rooms are ideal for families. There are ample of activities for children.
At the In Balance by Novotel is a regenerating spa, for the perfect balance of physical and spiritual wellness.

How does the hotel appeal to the business traveller? Please enumerate the features and the facilities that cater to the business traveller.
Novotels are known to be simple, well designed, efficient and modern hotels genuinely committed to every kind of traveller. We have to offer all our business traveller the right location, spacious rooms, contemporary bathrooms, elongated working desk, high speed internet, lot of option to interact, good meeting space to offer, balanced choice of food and beverage available round the clock, 3 breakfast options from early bird, buffet breakfast and through in room dining, place to relax at In Balance by Novotel Wellness and Spa and of course all this with available and attentive team members to look after all the needs with a SMILE.

What is the strategy to stay ahead of the competition?
Well I guess we have the right resort at the right location and at the right destination which is Goa…we just need to do what Novotels are known for and carry on the tradition.
What’s the hotel’s philosophy or business mantra?
Service with a SMILE!!

Is there a focus on the MICE segment? If yes, what are the plans?
Certainly Yes, MEETING @ NOVOTEL; the meeting expert, an ideal solution to ensure the success of all types of meetings. Our meeting room facility provides efficiency and comfort. The board rooms can accommodate from 2 – 12 persons at the Business centre and the Ballroom with a pre-function foyer area is ideal for larger conferences and gatherings. The hall can be space is 2800 sq ft or 26 sq. mtrs with a pre function foyer area. And for exhibitions and social get-together’s Accor Beach Lawns with 2000 sqft space is an ideal beach facing lawns to cater up to 2000 persons. We offer customized menu options / theme breaks and work in close coordination with our in house events team to ensure instant availability, hassle free, bespoke solutions, dedicated support before and through the event.

What are the hotel’s tech-friendly features? (Complimentary Wi-Fi?)
Technology is part of the current generation and all travellers, be it on business or leisure and mix business with pleasure.
· All rooms and public areas are WiFi enabled
· Direct dial options with IDD calling facility for all our guest rooms.
· I pod docking stations in all rooms.
· Minibar in every year.
· Individual safes in every guest room large enough to fit a notebook computer.
· X box
· Web corner on a MAC in the lobby in an open space and visible from the front desk with specially designed desk and stool.
· The digital signage system will immediately allow our guests to understand the information which is communicated to them (direction, prices, foreign exchange rates…). The objective of the modern digital signage system is management of the real-time information (pricing dynamics), The customization of the reception of the guests and the animation of the public space (diffusion of movies)
· Novotel aims to transform each meeting or function into an efficient and fruitful experience, but also into a unique, memorable and tailor-made event that will make it unforgettable for all participants and guests. All the Novotel meeting areas shall be fully WiFi and up to date with the last connectivity technologies.

Please tell us about the green initiatives the hotel has taken
Committed to sustainable development: With PLANET 21, Accor’s sustainable development program, Novotel commits itself to the planet! To meet today’s challenging environmental and social issues, the brand has chosen to rely on a world renowned environmental certification, ISO 14001.

Any unusual requests you have come across as an hotelier?
Lots in my previous tenure, however I would like to share one of them….I did have an opportunity for such an experience to share where- by I had to delay a flight for one of our guests while he had an important meet to catch and had just managed to leave the resort while the flight was ready to depart and still he managed to be on that flight. I hope such unusual request remains unusual only (laughs)…

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