Users of Hotmail and Microsoft email services will soon be taken to a new service called Outlook.com. For time immemorial, Outlook had been one of the most preferred Desktop email clients for millions of users. But with a marked change in user behaviour (people choosing web based email over Desktop services), Microsoft went online with Outlook. The web based version is an online adaptation of the Desktop version but has more similarities with other web based email services (like Gmail and Yahoo) than its older cousin. Apart from allowing users to create folders (rather than ‘Labels’), Outlook.com allows Social Media integration and the option to chat with Facebook friends directly. Outlook features like Reading Pane have been retained.