Mumbai International Airport Pvt. Ltd.(MIAL) launched their social media initiative for Chhatrapati Shivaji International Airport(CSIA).
CSIA is the first and only airport in India to have a dedicated Facebook page (https://www.facebook.com/CSIAMumbai) and Twitter handle (http://twitter.com/CSIAMumbai). R.K. Jain, CEO, Mumbai International Airport Pvt Ltd (MIAL) said, “We are pleased to note that CSIA is the first airport in India to go live on social media, which has emerged as a platform for millions of people around to world to connect instantly. Being present on this platform will allow us to engage with passengers and our customers in real time. The launch of this initiative also gives us an opportunity to become an integral part of customer conversations, get feedback and respond to their comments directly.” Passengers can now receive real-time updates on new services and latest developments at CSIA along with a platform for feedback on facilities and services.