Malaysia’s long-haul, low cost airline, AirAsia X has come up with a solution to resolve space issues by giving travellers the option to request unoccupied seats next to them, for a fee.
The airline has teamed up with its technology partner, Optiontown to launch the service, called ‘empty seat option’ (ESo), with fees for extra seats depending on the destination and time of travel.
The fees must be paid in advance, but the service is not guaranteed, as the airline only allocates the full row of seats if they haven’t been sold by the time of departure. If the empty seats are available, customers will receive an email confirmation between four and 72 hours before the flight. The fee will be automatically refunded if the seats aren’t available, the airline said.