Qatar Airways Named Best Airline In The World For Second Consecutive Year


The carrier retains the Best Airline in Middle East accolade for seventh year running at the annual Skytrax World Airline Awards, based on a survey of business and leisure travellers worldwide. Qatar Airways triumphed, winning three top accolades including the main award World’s Best Airline.

The Doha-based carrier retained the coveted title and notched up two further awards – Best Airline in the Middle East for the seventh consecutive year and the Best Airline Staff Service award in the Middle East. The winners were announced at a ceremony attended by leading figures from the global aviation industry at the Farnborough Air Show, the world’s largest aerospace event. The Skytrax awards, conducted by the global aviation research organisation, polled over 18 million business and leisure air travellers from more than 100 countries.

Qatar Airways Chief Executive Officer Akbar Al Baker hailed the achievements as “fantastic recognition” of all employees at Qatar Airways for the dedication and commitment to their job. “I am extremely proud of the adulation given once again by the very people who fly – the travelling public, for their support and faith in Qatar Airways,” said Al Baker, speaking after being presented with the awards. The achievements further reflect the high standards that we set for ourselves and receiving the awards is fantastic recognition of the hard work and commitment of our staff across the world who help make Qatar Airways the success it is today.”

Skytrax Chief Executive Officer Edward Plaisted said, “To win the Airline of the Year award for a second successive year is a remarkable achievement for Qatar Airways, and a clear recognition of the continued efforts by Qatar Airways’ management and staff to be the world’s best airline.”

Air travellers were surveyed during a 10-month period by telephone, questionnaires and online about their experiences with airlines on the ground and in the air. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service, including check-in, boarding, onboard seat comfort, cabin cleanliness, food, beverages, in-flight entertainment and staff service.

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